Billing Support

Available Monday – Friday 8:00 – 4:30 CST.

Call at 423-447-2121 or 423-949-2121

Email [email protected]

You have five options for paying your BTC Fiber bill: 

1) Pay Online

View your bill, pay with a credit card or bank account, set up recurring payments, and more with our E-Bill web portal. Click here to visit our E-Bill website.

2) Pay by Phone

Call 423-447-2121 or 423-949-2121 to pay with your credit or debit card. 

3) Autopay

Enroll online and your bank account or credit card will be automatically billed on the 15th of each month. 

4) Pay by Mail

Send a check with your remittance stub to: 
338 Cumberland Ave 
Pikeville, TN 37367 

5) Pay In Person or Drop Box

Visit our local offices or use our secure drop boxes at our Pikeville and Dunlap locations.

Bills are generated on the 1st and due by the 20th of each month. Charges cover one month in advance (from the date of the bill).

To reconnect after disconnection for non-payment, please pay your past due balance. A reconnection fee will be added to your next bill.

Your first bill includes prorated charges from installation through the end of the next month.  

Example: If your service is installed on August 2nd, in between our standard billing cycle, you will receive your first bill on September 1st. That bill will have charges from August 2nd through August 31st, plus the full month of September. 

 Please contact Customer Service if you have additional questions about charges on your bill.

Yes, we accept MasterCard, Visa, Discover, and American Express.

A $20 fee applies if a payment is rejected by your bank.

There are no BTC Fiber fees for online bill pay. However, we recommend checking with your bank to make sure they do not charge a service fee.

Yes, you can either make a one-time payment or set up convenient autopay. Your bill will be automatically paid each month via credit card or bank draft.

You’ll still receive paper bills by default. Go paperless by signing in to your online account and opting out of paper bills or contacting our office.